There I was, soaring high on the new project that came in from another potentially long term client – the gorgeous 1940’s inspired suit – when, unfortunately, my little feathery self hit a wall.
This wall is partly because of where we are stationed (and the fact that we are military) and some strange issue with the website that would not allow me to actually MAKE the payment!
I tried two different credit cards (both with adequate funds) and I tried 3 different browsers (in case the extensions/plugins on my Firefox or Chrome were creating the issue) and I tried 3 different delivery addresses – as it kept vehemently yelling at me in bright red block letters that they “DO NOT SHIP TO POST OFFICE BOXES”
Well, Mood Fabrics, my address is APO, not PO and you really should offer the option of alternate addresses in your billing and shipping forms!!
I tried calling them on their customer service number, but alas, also due to my location it just wouldn’t connect properly. So I had to resort to sending them a message via their in-page comment system. Hopefully they will reply soon. I need to get this fabric shipped ASAP so I can start on this massive undertaking and get it done in the time I have allotted for it.
I also had issues with the website timing out and LOSING MY ENTIRE SHOPPING LIST – it happened at least 5 times. At least.
In order to keep the list of the matching thread to fabric colours, I mailed myself my shopping list.
If they don’t respond tomorrow (my time) I will be incredibly peeved as the fabrics I chose were absolutely gorgeous and PERFECT for this project. I’ve been wading through hundreds (chrome was straining under the number of tabs open) of online fabric stores and so far I haven’t really found anything as good as mood, OR as well priced! That gets my goat!
So please, mood fabrics, get your butts in gear and get back to me!
You could always fax them!
/me ducks and covers.
Oh yes. Of course. Now why didn’t I think of that?
No one ever likes my suggestions/solutions.
Oh dear, I just now saw this comment. Please tell me we resolved everything to your satisfaction. Email me, ok?
I’m afraid I didn’t get any response from Mood, until your comment here. It’s ok – I needed the fabric asap and while I adored your stuff, and your prices were awesome – I had to go elsewhere.
Thanks for commenting though!
Perhaps you could talk to your shipping/website people about offering “APO/FPO” or Armed Forces shipping to your forms?
And offer payment via PayPal.
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